Terms and Conditions

Terms of Service

This is a contract between you and Virtual Yard. This contract refers to Virtual Yard as “we”, “us”, or “our”. This contract applies to any Virtual Yard online and offline (and their successor sites) services (including pre-release services) and software, including all updates, support, content and proprietary tools. This contract refers to all of these as the “Service”. This contract also covers your use of any additional Virtual Yard services for which you sign up or that are included while this contract is in force, unless other terms accompany those services, in which case, those terms shall apply. You confirm that you are at least 18 years of age and that all information you supply is true and correct. You may only use the Service if you agree to these terms laid out in this contract. If you do not agree, do not use the Service. This contract limits our liability and disclaims warranties for the Service to the maximum extent permitted by law. Please read this contract carefully before creating an account.

Creating an Account

If you create an account to use the Service, you may start using the Service as soon as you have finished the sign-up process. Please note, the one who has access to the login email is the one who owns the account. To keep your account secure, keep your credentials safe.

Your Obligations

By using the Service, you agree to abide by all local laws and comply with any codes of conduct or other notices we provide. You agree to keep your username and password secret, and shall promptly notify us if you learn of a security breach related to the Service. You shall only access an account holder's Virtual Yard account by using a password and username which that account holder authorises you to use; and only use the Service on behalf of the account holder whose Virtual Yard account you are accessing and solely for legitimate and legal management purposes relating to that account holder's business. You may not use the Service in any way that harms Virtual Yard or its affiliates, resellers, distributors and/or vendors (collectively, the “Virtual Yard parties”), or any customer of a Virtual Yard party. You shall not engage in, facilitate, or further damage, disable, overburden, or impair the Service (or the networks connected to the Service) or interfere with anyone’s use and enjoyment of the Service, resell or redistribute the Service, or any part of the Service, unless you have explicit permission from Virtual Yard permitting you to do so, use any portion of the Service as a destination linked from any unsolicited bulk messages or unsolicited commercial messages (“spam”), use any unauthorised third-party software or Service to access the Virtual Yard instant messaging network, use any automated process or Service to access and/or use the Service (such as a BOT, a spider, periodic caching of information stored by Virtual Yard or “meta-searching”), or use any unauthorised means to modify or reroute, or attempt to modify or reroute, the Service; question or dispute our ownership of the intellectual property rights in the Service; nor use the Service if you are one of our competitors (or if you plan to become one) or otherwise for the purpose of conducting any benchmarking or comparison with any comparable or competing product.

Your Service Account

Once you have established a service account and password for the Service. The Service may enable you to create, or have other people create, member accounts and passwords associated with your account. We call these “associated accounts.” You are responsible for all activity under your account, associated accounts, and passwords. If you are the user of an associated account, then the holder of the service account has full control over your associated account. This control includes the right to end the service, close or alter your associated account at any time, and in some cases, to request and receive computer and service use information related to your associated account. Any data related to your associated account is collected and delivered to the account holder and Virtual Yard.

Changes to this Contract

Virtual Yard may change this contract at any time without notice. If you do not agree to the changes, you must stop using the Service before the change takes place. If you do not stop using the Service, your continued use of the Service will be under the changed contract.

Payment of Subscription Fees

You confirm that you are authorised to use the payment method you use to pay for the Service. You authorise us to charge you for the Service using your payment method and for any paid feature of the service for which you choose to subscribe to while this contract is in force. You agree to pay subscription fees in advance. You will be billed for use of the Service on a recurring basis until and unless the service we are providing is cancelled by you.

Updates to your Billing Account

You must keep all information in your billing account accurate and up to date, including your billing address and any expiration date for your payment method. You can access and make changes to your billing account by logging in to your account. You may change your payment method at any time. If you tell us to stop using your payment method and do not provide an alternative payment method, we will cancel your service. Your notice to us will not affect charges we submit to your billing account before we can reasonably act on your request.

Prices and Price Increases

The price for the Service excludes phone and Internet access charges, mobile text messaging, wireless service, other data transmissions and third party fees unless stated otherwise. These costs are your responsibility. Currency exchange settlements are based on your agreement with your payment method provider. If there is a specific time length and price for your service offer, then that price will remain in force for that time. When the offer period ends, we will charge you a new price for that service. We may change the price of the Service from time to time, but we will give you at least 30 days notice before a new price takes effect. If you do not agree to the new price, then you must stop using the Service before the new price takes effect. If your service is on a period basis (for example, monthly or annually), then the new price will start on a date indicated by us.

Subscription Level

Your subscription level will be automatically allocated determined by the average retail value of your stock each month. You will be notified when your subscribtion level requires an upgrade to a higher level. You may subscribe to a higher level subscription than the one reflecting your retail stock value. You may not subscribe to a lower level subscription than the one reflecting your retail stock value. You shall not modify the value of your retail stock in order to manipulate the system and pay less fees.

Online Statement Errors

We will only provide you with an online billing statement. Log into your account to view or print your statement. If you ask us to send a printed copy by mail to you, we may charge you a fee. If we make an error on your bill, we will correct it promptly after you tell us and we will investigate the charge. You must tell us within 120 days after an error first appears on your bill. If you do not tell us within this time, we will not be required to correct the error. You release us from all liability and claims of loss resulting from any error that you do not report to us within 120 days after the error first appears on your online statement. If you do not tell us within this time, we will not be required to correct the error.

Changes to the Service, Cancellation or Termination

Virtual Yard may change the Service at any time and for any reason without notice. We may cancel or suspend your service or a portion of your service at any time and for any reason without notice, including if you violate the terms of this contract. If we do, your right to use the Service will cease immediately. Cancellation of the Service will not change your obligation to pay any outstanding fees due on your billing account. If we cancel the Service without cause, we will refund the unused portion of your service charge for that period on a pro rata basis. You may cancel your service at any time for any reason. Please contact us for information about canceling your service. Cancellation of the Service by you will not alter your obligation to pay all charges made to your billing account for the billing month during which you cancel. Upon termination or cancellation of the Service by you or us for any reason, Virtual Yard may delete your data permanently from our servers. You are responsible for taking the necessary steps to backup your data and ensuring that you maintain your primary means of business.

Waiver of rights and obligations

To the extent necessary to implement the termination of this contract, each party waives any right and obligation under any applicable law or regulation to request or obtain intervention of the courts to terminate this contract.

Service Limitations

Virtual Yard may establish and enforce limits on the Service. For example, we may limit the number of days the Service will retain messages, leads and other content that Virtual Yard, you or other users may provide, the number and size of messages that you may send or receive through the Service, the maximum storage space on Virtual Yard's servers available to you, the amount of bandwidth available for traffic to a Web site that we host for you, the number of users on your account or any associated accounts, the number of service accounts to which you may subscribe with one credit card, how long we retain an inactive service account, which we define as one where you do not sign in to the service for an extended period of time, and the number of transactions you can conduct through the service. If you exceed the published service limits, Virtual Yard reserves the right to cancel your service.

Beta Version of Some of Our Features

A particular service may be a pre-release (beta) version. It may not work the way a final version of the feature or service will. We may change it for the final, commercial version. We may not release a commercial version. We also reserve the right to change a pre-release service at any time without advance notice to you.

Editorial Control

Virtual Yard, you, your associated account users and third parties may be able to post or store materials, including data, documents, information, advertisements, communications, messages and links to third party websites (“content”) on the Service. The Service includes publicly accessible areas, such as a public Web site that Virtual Yard hosts for you, a community bulletin board service, shared calendar or other public area that allows you to communicate with others (“public areas of the service”). It also includes areas of the service to which you can control access by others, such as shared work sites on Virtual Yard’s servers (“private areas of the service”).

Intellectual property rights

Virtual Yard does not sanction or approve the unauthorised use of content protected by copyright and other intellectual property rights. You understand and agree that sharing content that violates others' copyrights and intellectual property rights violates this contract. You represent and warrant that the use and publication of the content by you and others does not violate the intellectual property rights of any third party. You understand that Virtual Yard may remove content at any time without notice when the content violates this contract or an applicable code of conduct, or when we have good reason to believe it is necessary to do so.

Posting content

You understand that Virtual Yard does not control or endorse the content that you and others post or provide on the service. Virtual Yard does not claim ownership of content that you and others post or provide. By posting or providing content you grant to Virtual Yard and the public (for content posted on public areas of the Service), or those members of the public to which you have granted access (for content posted on private areas of the Service), free, unlimited worldwide and perpetual permission to use, modify, copy, distribute, and display the content in connection with the Service, and publish your name with the content. You also give the public, or those members of the public to which you have granted access, permission to grant these rights to others. You represent and warrant that you have all the rights necessary for you to grant the rights in this section and that the use and publication of the content does not breach any law. Virtual Yard will not pay you for content you post on public areas of the service. This section only applies to legally permissible content and only to the extent that use and publishing of the legally permissible content does not breach the law.

Website content

Websites created for you by Virtual Yard are leased to you on a subscription. You are responsible for all content on your website and you understand that it is your responsibility to ensure that all content on your website complies with the local rules and regulations governing your business. Requests for coding in of third party applications or links to external sites into a website created by Virtual Yard will be assessed by us on an individual basis. Virtual Yard reserves the right to deny requests for the addition of third party applications or links to external sites into a website created by Virtual Yard.

Private areas of the service

You understand that certain technical processing of content posted on private areas of the Service may be required to store and retrieve the content, conform to connecting networks' technical requirements, or conform to the limitations of the service.

Links to third-party Web sites

The service may contain links to third-party Web sites. These third-party Web sites are not under Virtual Yard’s control. If Virtual Yard has included these links in the Service, we provide them to you as a convenience only. The inclusion of these links is not an endorsement by Virtual Yard of any third-party Web site, service or product. Virtual Yard reserves the right to disable links to any third-party Web site that you or other customers post on the service.


Access and Disclosure

In order to operate and provide the services, we collect certain information about you. We use and protect that information as described in our Privacy Policy. In particular, we may access or disclose information about you, including the content of your communications, in order to comply with the law or respond to lawful requests or legal process, protect the rights or property of Virtual Yard or our customers, including the enforcement of our agreements or policies governing your use of the services, or act when we believe, in good faith, that such access or disclosure is necessary to protect the personal safety of Virtual Yard employees, customers or the public. You consent to the access and disclosures outlined in this section.

Transfer of personal information

Personal information collected through the Service may be stored and processed in the United Kingdom or any other country or region in which Virtual Yard or its affiliates, subsidiaries, or agents maintain facilities. By using the Service, you consent to any such transfer of information outside of your country or region.

Performance and usage data

In order to provide you the service, we may collect certain information about service performance, your computer and your service use. We may automatically upload this information from your computer. This data will not personally identify you.

Filtering technology

We may use technology or other means to protect the Service, protect our customers, or stop you from breaching this contract. Examples include filtering to stop spam and viruses or increase security. These means may hinder your use of the Service.

Your privacy practices

In using the Service, you may be able to collect personal information about third parties through your dealings with such third parties. If you do, you agree to (a) post a privacy policy on your Web site that, at a minimum, discloses any and all uses of personal information that you collect from such third parties, (b) provide a hypertext link to your privacy policy on the homepage of your Web site and on all pages where you collect personal information from third parties, including on check out pages, and (c) use personal information only as expressly permitted by your privacy policy.

What we license to you

Media Elements and Templates

You may have access to media images, clip art, animations, sounds, music, shapes, video clips, templates and other forms of downloadable content (“media elements”) associated with the service. If so, you may copy and use the media elements, and license, display and distribute them, along with your modifications as part of your software products, including your web sites, but you may not (i) sell, license or distribute copies of the media elements by themselves or as part of any collection, or product if the primary value of the product is in the media elements; (ii) grant customers of your product any rights to license or distribute the media elements; (iii) license or distribute any of the media elements that include representations of identifiable individuals, governments, logos, initials, emblems, trademarks, or entities for any commercial purposes or to express or imply any endorsement or association with any product, entity, or activity; or (iv) create obscene or scandalous works, as defined by law at the time the work is created, using the media elements.
The license grant to use media elements, templates, and documents provided with the service does not include a license to the design or layout of the service or any Virtual Yard owned, operated, licensed, or controlled Website. You should not copy or retransmit any logo, graphic, sound, or image from the Service, unless Virtual Yard expressly permits it. Virtual Yard and its suppliers do not warrant or guarantee that the media elements, templates, and documents are accurate and suitable for your purposes. Their inclusion with the Service is not an endorsement of them by Virtual Yard. Nothing available from the Service is intended to be professional advice, including but not limited to, investment, tax, or legal advice.

Third Party offers

If you obtain anything from a third party (including third party offered services) through the Service, you understand that your relationship with respect to those things is with the third party directly and not with Virtual Yard. In the event you assert a claim that relates to or implicates your relationship with a third party, you shall only assert such claim against the third party, and you will not assert any such claim against Virtual Yard, even if Virtual Yard assisted in billing for the third party offering. You are solely responsible for your dealings with any third party, including delivery of and payment for goods and services, processing and verifying orders, payments and other transactions, customer support related to orders or transactions (e.g., lost orders, billing disputes, payments, etc.), determining, collecting and remitting to the appropriate authority all costs (if any) arising from or related to such orders or transactions, and the purchase and use by you and your associated accounts of any third party products and services.
You confirm that the products and services you advertise, sell, and distribute are legal for sale and distribution and do not violate this contract, you have all licenses necessary to sell, distribute, and advertise the goods and services you offer, all sales and advertisements will comply with applicable law, and you will comply with all applicable laws and regulations (including privacy laws and regulations that relate to your collection of information from third parties)


If you give feedback about the service to Virtual Yard, you give to Virtual Yard, without charge, the right to use, share, and commercialise your feedback in any way and for any purpose. You also give to third parties, without charge, any patent rights needed for their products, technologies, and services to use or interface with any specific parts of a Virtual Yard software or service that includes the feedback. You will not give feedback that is subject to a license that requires Virtual Yard to license its software or documentation to third parties because we include your feedback in them. These rights survive this contract.


This contract is in electronic form. Any information in connection with the Service will be sent to you in electronic form. We may provide required information to you by e-mail at the e-mail address you specified when you registered up for the service. Notices will be deemed given and received on the transmission date of the e-mail. As long as you can access and use the Service, you have the necessary software and hardware to receive these notices. If you do not consent to receive notices electronically, you must cancel the service.
You may give Virtual Yard notices by emailing us at support@virtualyard.co.uk.

No Warranty

Virtual Yard makes no guarantee about the reliability, accuracy, or timeliness of the Service or the results obtained from the Service. You understand that the security mechanisms in the service have inherent limitations and that you are responsible for determining that the Service meets your needs. We provide the Service “as-is,” “with all faults,” and “as available.” You bear the risk of using it. To the maximum extent permitted by law, the Virtual Yard parties give no express warranties, guarantees, or conditions. You may have additional rights under local laws that this contract cannot change. To the extent permitted by law, we exclude any implied warranties or conditions including those of merchantability, fitness for a particular purpose, workmanlike effort, non-infringement, and satisfactory quality.

Liability Limitation

You can recover from the Virtual Yard parties only direct damages up to an amount equal to your service charge for one month. To the extent permitted by law, you cannot recover any other damages from the Virtual Yard parties, including consequential, lost profits, special, indirect, or incidental damages. This limitation applies to anything related to the Service, content (including code) on third party Internet sites, third party programs or third party conduct, viruses or other disabling features that affect your access to or use of the Service, incompatibility between the Service and other services, software, and hardware, delays or failures you may have in initiating, conducting or completing any transmissions or transactions in connection with the Service in an accurate or timely manner, and claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort. It also applies even if this remedy does not fully compensate you for any losses, or fails of its essential purpose, or Virtual Yard knew or should have known about the possibility of the damages. Some regions or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. They also may not apply to you because your country or region may not allow the exclusion or limitation of incidental, consequential, or other damages.

Contract Interpretation

All parts of this contract apply to the maximum extent permitted by law. A court may hold that we cannot enforce a part of this contract as written. If this happens, then that part will be replaced with terms that most closely match the intent of the part that we cannot enforce. The rest of this contract will not change. This contract, together with any codes of conduct and other notices we provide, is the entire contract between Virtual Yard and you regarding the service. It supersedes any other contract or statements related to the Service. If you have confidentiality obligations related to the Service, those obligations remain in force (for example, you may have been a tester for a pre-release version of a service). The section titles in the contract do not limit the other terms of this contract.


Virtual Yard may assign this contract, in whole or part, at any time without notice to you. You may not assign this contract, or any part of it, to any other party. Any attempt to do so is void. Instead, you may cancel your service. The other party may then establish a service account and enter into a contract with us.

Force Majeure

Virtual Yard will not be liable for any loss or damage or be deemed to be in breach of this contract due to any event or circumstance beyond its reasonable control, including, war, invasion, electrical shortages, terrorist attacks, earthquakes, or acts of god.

Your Service Account

Respect Copyright

Please respect the rights of artists and creators. Content such as music, photos, and video may be protected by copyright. People appearing in content may have a right to control use of their image. You may not share other people's content unless you own the rights, have permission from the owner, or such sharing is otherwise legal.

Domain Name Service

You understand that you own your domain name and are responsible for obtaining it. The domain service contracts (the “Domain Service Contracts”) are contracts between the accredited registrar and you, and not between Virtual Yard and you. The Domain Service Contracts apply to the registration, renewal and transfer of your domain name. Your use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers (ICANN”). These policies include the ICANN Uniform Domain Name Dispute Resolution Policy located at www.icann.org.
Virtual Yard does not control the availability of any domain name you seek to register or renew. You represent and warrant that any domain name you register, renew or transfer will not infringe the rights of third parties.

Public registry

You understand that your contact information, such as your name, postal address, phone number, and e-mail address, will be collected by the accredited registrar and placed in a public registry.